Refund and Returns Policy

Overview

Our refund and returns policy lasts  7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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1. If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at returns@letzshop.co.in mentioning your Order ID. The replacement will be issued to you with no additional cost.  
2. Shipping and COD charges are non refundable
3. If you receive any defective product, do contact us immediately by mailing us at  with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
4. If you have to cancel an order, please do so before your order is shipped
5. If  you cancel your order before it has been shipped, we will refund the entire amount
6. The shipping charges for sending the products back has to be borne by the customer
7. Once we have received the products a quality check would be done by our team
8. The amount refunded to you would be only for the products not the shipping charges
9. If you do opt for a credit note, you cannot en-cash it later. 
10. Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
11. We unfortunately do not have an exchange policy for international customers.
12. For COD orders, the refund link will be sent to registered email and contact number. Incase of non redemption of the link, you can contact our customer service within 3 months for a new link. 
13. If you first opted for an exchange and then would want to return the exchanged product for a refund ,you would have to bear the 150 Rs reverse shipping charges

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.